Support — Lockbox - Password Vault

For questions, feedback or feature requests, write to the e-mail address in the Contact section below. We usually reply within a few days.

Please never send your passwords, master password or backup files.

Frequently asked questions

I forgot my master password. Can you reset it?

No. Your master password is never stored anywhere, so nobody, including us, can recover it or your data. If you have a .lockbox backup and remember its backup password, you can reset the vault and restore that backup.

Does Lockbox sync between devices?

No. Lockbox is offline by design. To move your vault, create an encrypted backup (Settings → Backup) and restore it on the other device.

Is my vault included in iCloud or Google backups?

No. It is excluded on purpose. Create your own encrypted backups regularly.

Face ID or fingerprint unlock stopped working.

If you add or remove a face or fingerprint in the device settings, Lockbox turns biometric unlock off for safety. Unlock with your master password and turn it on again in Settings.

How do I delete all my data?

Use Settings → Security → Reset vault, or uninstall the app. See the Privacy Policy.

I found a security issue.

Please follow the security reporting process.